FAQs

Yes, we keep space available for urgent cases each day. If you’re worried about vomiting, breathing changes, pain, toxin exposure, or anything that feels “not right,” call early, and we’ll guide you on the next best step.

We regularly see pets from Cranbourne, Cranbourne East, Cranbourne West, Cranbourne South, Cranbourne North, Clyde, Lynbrook, Seaford, Skye, Devon Meadows, Botanic Ridge, Sandhurst, and surrounding areas, and we’re easy to reach for families across the region.

We do. With our in-house blood testing, we can have results back in around 15 minutes, helping us move quickly from diagnosis to treatment when your pet needs it most.

Yes, we do. We use CoVet Veterinary AI scribe software during consultations to accurately transcribe our veterinary notes, allowing us to focus more on you and your pet. We also use the IDEXX Imagyst system, an AI-assisted microscope that evaluates blood smears, skin lump samples, and fine needle aspirates from internal organs such as the liver. These cytology slides are additionally reviewed by an external expert pathologist, with same-day diagnostic results often available.

Yes, we regularly treat cases of poisoning, including food poisoning and other common household hazards. If you suspect ingestion, contact us immediately (even before symptoms appear), as early treatment can change the outcome.

Treat it as an emergency. Make your way directly to the hospital, and phone us on your way so we can have everything ready to assess and treat your dog if a snake bite is confirmed. Snake bites can deteriorate quickly, and prompt assessment and treatment are critical.

Yes. Flat-faced breeds can need extra care around heat, stress, and anaesthesia. Our team carefully plans procedures and provides close monitoring during recovery, as needed.

Yes, we offer X-ray and ultrasound and can arrange mobile CT access when it’s the right next step for a clearer diagnosis.

Yes. We work through complex cases with clinical depth, using a thorough approach that may include blood tests, imaging, and further investigation where appropriate.

Yes. Alongside routine dental care, we also provide advanced dentistry for cases that need more detailed treatment planning and technique.

Yes, we’re an ISFM Gold Standard Cat Friendly Clinic, which means our handling and environment are designed to reduce stress and support better feline care.

Yes. We can perform in-clinic FIV testing, explain what the results mean, and help you plan long-term care and risk reduction for your cat and household.

Yes, we routinely see rabbits, guinea pigs and ferrets, including consultations and procedures. We also have two vets experienced in desexing pocket pets, which is something many clinics don’t offer.

Yes. We vaccinate many rabbits with Filavac, which helps protect against both strains of RHDV (rabbit haemorrhagic disease virus). If you’re unsure what your rabbit needs, we can guide you.

Yes. We provide behaviour guidance, practical strategies, and, when appropriate, medication support, and our nurse-run Puppy Pre-school helps build confidence early to reduce anxiety patterns later.

Yes. We assess lameness thoroughly and can support recovery with rehabilitation options, including laser therapy and acupuncture, where suitable.

We care for dogs, cats, rabbits, guinea pigs and other small pets. Our team has experience with both routine care and more complex medical and surgical cases, including exotic and pocket pets.

Yes. We have in-house blood testing, digital X-ray and ultrasound, allowing many conditions to be investigated and diagnosed on the same day. We also have an Imagyst machine, an AI-powered microscope used to scan cytology specimens and blood smears, which are then reviewed by external pathologists, often enabling same-day diagnosis. This helps reduce waiting times and get treatment started sooner.

Absolutely. Preventative care, health checks and early assessment are a big part of what we do. If something doesn’t feel quite right, it’s always worth having it checked.

Yes. We regularly care for pets from surrounding areas, including Clyde, Lynbrook, Seaford, Devon Meadows, Pearcedale, Skye, Berwick, Narre Warren, Officer, Pakenham and nearby suburbs.

Very much so. Our veterinarians all have extensive experience and regularly manage senior pets and long-term conditions, focusing on comfort, quality of life and ongoing support.