Laura Huntley
Receptionist
Helping clients feel supported from the moment they arrive
Laura works on the reception desk at Casey and Cranbourne Veterinary Hospital. Most days she is answering calls, sorting bookings and helping with medication requests. There is always something happening at the front desk, and she tries to keep things running smoothly so clients feel looked after from the start.
She knows that many people walk through the door feeling stressed or worried about their pets, so she focuses on being calm, patient and easy to talk to.
A natural fit for someone who loves animals and people
Laura has always enjoyed being around animals, and she has spent most of her working life in customer-facing roles. Veterinary reception brought those two things together in a way that made sense for her. She likes being in a place where the goal is simple: to help animals and support the families who care for them. Seeing a nervous client relax or watching a pet respond to a bit of gentle attention are the small moments she enjoys most.
“A little kindness at the right time can mean a lot.”
A moment that stayed with her
One call stands out in her mind. It had been a tough day, and she answered the phone to a client who recognised her voice straight away. They told her they were glad she had picked up because she was easy to talk to. The comment wasn’t dramatic, but it meant something to her. It reminded her that sometimes the smallest things can make a difficult moment feel lighter.
Feeling at home at the clinic
Laura appreciates the atmosphere at Casey and Cranbourne Veterinary Hospital. The clinic is independent and family-run, which gives it a close and genuine feel. After moving to Australia without knowing anyone, she found the team warm and welcoming. Over time, they became her support network and the place where she has formed real friendships. Her teammates describe her as kind, bubbly, patient and approachable.
Life outside work
Outside the clinic, Laura keeps busy with running club, reading and exploring new cafes and restaurants around Melbourne. She also has a Labrador cross named Dino, who lives with her family in Wales. Black Labradors and black cats have always been favourites of hers, and she loves meeting any that come through the clinic.
Our Services
Trusted Veterinary Services All Under One Roof
Your pet’s care is supported by a highly experienced team who provide everything from routine check ups and preventative care, to advanced diagnostics, surgery and dentistry. We take a careful, thorough approach to every case and keep you informed at each step, so your pet receives reliable, compassionate care throughout their life.
Whether your pet needs everyday health support, or help with a more complex condition, our team work together to provide clear answers and thoughtful treatment in a calm, modern hospital.
PET EDUCATION AND RESOURCES
Practical advice and real case stories to support your pet’s care.
Pet Care Articles
Helpful tips and expert guidance to support your pet’s health and everyday well-being.
Real Life Case Studies
Real stories from our veterinary team showing how we diagnose, treat and support pets through illness and recovery.
Quick Answers to Common Questions
What should I bring to my appointment?
Please bring any previous vet records, current medications and notes about your pet’s diet, behaviour or recent changes.
Do you offer same-day appointments?
Yes. We reserve a number of same day consultations for urgent concerns. Please call early so we can help you as soon as possible.
Can I get repeat medications?
Yes. Repeat prescriptions can be requested by phoning the clinic. Some medications may require a check-up first to ensure they are still appropriate and safe for your pet.
Do you have in-house blood testing and imaging?
Yes. We offer full blood testing onsite, along with X ray and ultrasound, plus access to mobile CT for more complex cases.
What if my pet has an emergency?
Call us straight away as you are making your way to the clinic, giving a brief description of the emergency so we can be prepared for your pet’s arrival. Depending on the emergency, in certain circumstances, we may direct you to the nearest 24 hour emergency centre.
How Long Are Your Consultations?
Our consults are longer than standard appointments. This gives us time to examine your pet carefully, talk through our findings and answer any questions without rushing.
Book your pet’s appointment
today with our experienced, caring team.
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Contact Info
Opening Hours
Monday to Friday: 8:00am –
7:00pm
Saturday: 8:00am – 3:00pm
Sunday: CLOSED
Closed on public holidays
For all out-of-hours emergencies,
please contact Veterinary Referral Hospital (VRH) on 1300 385 874
or Casey Pet Emergency on (03) 8790 1625.